The pick-up and drop-off was really easy. They had all my info and just handed me the keys without any paperwork. The staff were friendly and helpful. The car was better than expected as well. I only have two complaints: 1. The car reeked of residual smoke and whatever Avis used to try to clean the vehicle. 2. I was a bit peeved by a price change. Kayak changed the price after initially committing to a lower price. I didn't find the change until much later when I had no other options. Kayak should have made that obvious up front, and I don't understand why the price changed at all in the first place. Other than that, the experience was fine. We had a car. We had a vacation.