Europcar Hire Cars in Roissy-en-France

Check in and out was fast and efficient. Euro car did not try to upsale me with insurance I do not need. Car provided was newer and clean

We were scheduled to pick up our rental car from CDG at 8:00 am. No body showed up at the counter until 10:00 am and there were 4 groups of people who had already been waiting for up to 2 hours. One week into our trip the rental car started having issues with warning lights coming on the dashboard. We phoned Europcar and they told us a mechanic would be out there the next morning to look at it and meanwhile, not to drive the car. No one showed up for 2 days. When someone did show up, it was a tow truck that towed the car away, leaving us with no car. After repeatedly phoning Europcar, they finally told us that we could pick up a replacement car in Lyon, 3.5 hours away, and we would have to take a taxi there. This was a completely ludicrous request, so we were forced to then rent a new car from Sixt, who went out of their way to accommodate us. We will never use Europcar again. Highly recommend Sixt, whose service and cars are so much better.

Reserved category not available, Car not clean, misleading insurance coverage and cheated on gas. Return drop off on the other end was exceptionally good, pleasant and easy.